Quality Management

//Quality Management

Quality Control Circle Concepts for Six Sigma

By | 2017-03-09T20:33:52+00:00 March 9th, 2017|Articles, Free Resources, Quality Management, Readable Blog|

Quality Control Circle (QCC) is a working group of few staff to contribute to the resolution of problems in the organizational quality and or improvement of the overall organization. Group’s intent is to increase the staff morale with good quality product development and as well of Organization quality itself. Teams are engaged with QCC such that the staff development as well takes place with untapped potential for improvement.

Quality Circle

Also known as Quality circles, originated in Japan in 1962 by Mr.Kaoru Ishikawa. The Japanese Union of Scientists and Engineers (JUSE) coordinated the movement in Japan for the QCC.

Quality Control Circle

In any given organization, QCC can be established upon team’s voluntary participation or through management guidance. Typically to resolve the problems or improve the organization, QCC takes advantage of 7 Quality Control tools.

Seven Quality Control Tools

  1. Cause-and-effect diagrams (Ishikawa “fishbone” diagram)
  2. Process Flowcharts
  3. 80-20 Pareto charts
  4. Check sheets (Process mapping tool)
  5. Histograms (Bar charts, Pie charts)
  6. Run charts and Control charts
  7. Scatter plots (Correlation Analysis)

Quality Control Circle Organizational Structure

Almost in all sectors like Services, Manufacturing and any other could implement the QCC. Representation for a typical QCC is depicted in the below diagram.

 

Quality Control Circle

Quality Control Circle

Top 5 QCC Advantages

Quality Control Circle (QCC) increase Operational Efficiency, Improved Quality, and Promotes Innovation. The top 5 most advantages as noticed are:

  1. Enhanced Team Spirit: Reduced team member conflicts and enhanced the concept of group work.
  2. Right Attitude: Team members positive attitude towards work increases due to involvement of making it better.
  3. Untapped Potential: Team members discover themselves their new skills and taps the hidden potential.
  4. Fostering Work Environment: Team members feel respected and increased sense of decision making from small to big.
  5. Increased Productivity: Team betterment with automation by improvement of manual work processes, cost saving with ideas.

 

At GlobalSkillup, we pioneer in the Quality management concepts and implementation. For all your corporate training requirements on Quality Control Circle and/or any other Quality topic, connect with us.

Best training institute for Six Sigma Certification

By | 2016-08-17T09:55:56+00:00 March 15th, 2016|Articles, Black Belt, Black Belt, Free Resources, Green Belt, Green Belt, Lean Six Sigma, Master Black Belt, Master Black Belt, Quality Management, Readable Blog, Six Sigma, Yellow Belt, Yellow Belt|

Best training institute for Six Sigma certification. This dilemma to find some of the best institutes goes on in the mind of six sigma participants across the world. There are multitude of training companies and solutions offered by various institutions across the world. However, there are few who simply standout of these mushroom of learning options. One such institution, exceptionally known across worldwide is GlobalSkillup.

Best training institute for Six Sigma Certification

Best training institute for Six Sigma Certification – GlobalSkillup.com

Why GlobalSkillup for Six Sigma Certification?

GlobalSkillup offers Six Sigma program both in classroom and online mode based on recognized syllabus like ISO, EFQM, ASQ and IBSSP. We conduct Green Belt and Black Belt training in Lean Six Sigma and provide internationally recognized certification by GlobalSkillup.

Training is provided by leading industry experts and consultants with more than 15 years of experience.  We have helped various organization implement Lean and Six Sigma.  We provide project support over a period of 1 year post training to help you become experts in Lean Six Sigma.  GlobalSkillup is one of the Worlds most reputed Six Sigma Institute and premier learning center for Six sigma professionals.

Best training institute for Six Sigma certification

High quality Six sigma learning offered by GlobalSkillup program covers the most contemporary process improvement practices adopted by leading organizations and proponents of Lean Six Sigma in service industry as well as engineering firms within the DMAIC (Define, Measure, Analyze, Improve, & Control), DFSS (Design for Six Sigma) and IDOV (Identify, Design, Optimize and Verify) frameworks.

Six Sigma is not just an improvement methodology that uses the DMAIC – Define – Measure – Analyze – Improve – Control framework, but it also is a System of management to achieve lasting business leadership and top performance applied to benefit business, customers, associates and shareholders in any sector.  According to Michael George, author of the best seller Lean Six Sigma, “Rapid improvement requires both Lean and Six Sigma as an amalgamated approach”.  This program is equally applicable for Service / BFSI / BPO / IT IS / KPO/ HR/ Manufacturing / Healthcare / Pharma/ Finance or any other sector.

Six Sigma Course Details

By | 2016-08-19T14:00:01+00:00 March 15th, 2016|Articles, Black Belt, Black Belt, Free Resources, Green Belt, Green Belt, Lean Six Sigma, Quality Management, Readable Blog, Six Sigma|

Six Sigma Course Details given here will give you an idea about Six Sigma Training related Six Sigma Course Content, Six Sigma Course Outline, Six Sigma Training Agenda. Please go on to read more.

Six Sigma Course Details in detail..

Six Sigma Course Details

Six Sigma Course Details

It is said that you don’t know how you are performing unless you measure the performance.  It is also said that you don’t measure something unless you value it.  If your process is valuable and adds value to organization, then there is always a need to measure its performance.  Quantitative measurement of the process is the first step towards six sigma.

More about Six Sigma Course Details..

Sigma in Six Sigma term is nothing but standard deviation.  Your process is said to be Six Sigma when center (mean) of your process is apart by six standard deviation from both lower and upper specification limits.  Statistically, if you process is performing as mentioned above, then your process will not produce more than 3.4 defects per million opportunities.  A defect in this case would be anything above or below the upper or lower specification limits given by the customer. Concept of Sigma and Z score is very powerful and helps us predict the performance of the process both in short and long term.  Z is calculated by having mean subtracted from specification limit and then divide it by standard deviation.  This will help predict rejections for corresponding area.

As you would have understood by now that Six Sigma focuses on statistical process control and reduce process defects by reducing variation within the process.  The Six Sigma projects uses DMADV or DMAIC process for bringing improvement.  DMADV is generally used when Six Sigma has to be implemented in new process unless existing process is poorly defined and not meeting customer objective at all whereas DMAIC improvement methodology is followed when project is done on existing process.  It is needless to say that the implementation of done for both these strategies is done by Green Belts and Black Belts under mentorship of Black Belts.

In order to attain certifications on Six Sigma Green Belt, Six Sigma Black Belt, Lean Six Sigma Green Belt and Lean Six Sigma Black Belt you may learn more details on the respective webpages. GlobalSkillup offers certifications across all the six sigma certification areas in almost all industries and domains. All certifications offered by GlobalSkillup on quality are inline to course curriculum of American Society for Quality (ASQ.org) and also certified to International Body of Six Sigma Practitioner (IBSSP.org).

Author: Bhupinder Singh Pannu

Six Sigma Certifications across the World

By | 2016-03-29T19:27:02+00:00 March 15th, 2016|Articles, Black Belt, Black Belt, Free Resources, Green Belt, Green Belt, Lean Six Sigma, Master Black Belt, Master Black Belt, Quality Management, Six Sigma, Yellow Belt, Yellow Belt|

Six Sigma Certifications

Six Sigma Certifications

Six Sigma Certifications across the World includes Black belts, Master Black Belts, Green Belts & Yellow Belts which are integral part of Project Management. Certification levels depends upon the Company’s Implementation Strategy.

Six Sigma Certifications are World Class Testimony for Quality

Individuals with different Belt specified may be performing slightly different roles in their organization with added responsibilities, here is a basic guide to who does what. Six Sigma Certifications Trainings are provided worldwide by Quality Training Providers like GlobalSkillup. Course content for all certifications, though is closely aligned to the principles of American Society for Quality (ASQ).

#1: Six Sigma Champions

  • Every project needs organizational support. Without the organization support, implementation of Six Sigma is not feasible since it is a top down approach.  Six Sigma Champions set the direction for Six Sigma team and group. They ensure Projects success by providing necessary resources, funds, commitment and removing any roadblocks.  They translate the company’s vision to create an organizational deployment plan and identify individual projects.

#2: Six Sigma Master Black Belt (MBB)

  • Master Black Belt coaches Black Belts, Green Belts, Yellow Belts and White Belts. They work more at program level by developing key metrics and the strategic direction.  They also work on selecting and prioritizing projects.

#3: Six Sigma Black Belt

  • They lead problem solving projects with high impact and cross functional projects.

#4: Six Sigma Green Belt

  • They lead projects of lower magnitude and also assists Black Belt with data collection and analysis for Black Belt projects.  Depending upon organization they might or might not be fully dedicated to the Continuous Improvement team.  They work on project during allocated time and return to their primary responsibilities after the project.

#5: Six Sigma Yellow Belt

  • They work as team members for projects and provide assistance during all stages of the project by completing tasks assigned by the project lead. They may be part of operations team and work on project during allocated time period and then return to their primary responsibilities after the project.  They do understand basic Six Sigma concepts from an awareness perspective.

#6: Six Sigma White Belt

  • Some organizations do have white belts also however they are rarely part of the C.I. (continuous improvement) team.  These professionals are generally expert in their functions.  They work on projects, implement improvements and then return back to their primary role or function. These people are aware of basic Six Sigma concepts.

There are few other certifications offered by Six Sigma Deployment Leaders, other than the above mentioned. However all the other Certifications fits primarily into one of the above mentioned roles.

Additionally Organizations have started to embed Lean Concepts and Principles. This is resulting in Lean Six Sigma Certifications worldwide for Quality.

Author: Bhupinder Singh Pannu

Why Lean Six Sigma when Six Sigma Methodology exists?

By | 2016-06-14T13:54:47+00:00 March 15th, 2016|Articles, Free Resources, Lean Six Sigma, Quality Management, Readable Blog, Six Sigma|

Lean Six Sigma Methodology and Six Sigma are two common methods under continuous improvement umbrella that businesses use to help improve quality and efficiency. They truly compliment each other and if applied in union, yields powerful and profitable results for the company.Six Sigma Vs Lean

I am working in continuous improvement space for over 8 years now, first as Black Belt, then as Master Black Belt and now as Global Leader for CSI function.  I have used different methodologies at different times and different situations to yield results and all of them have helped me deliver great value to the business.

Lean Six Sigma Methodology

Lean Six Sigma Methodology

Even after so many years, one topic that has come up again and again and intrigue me is the ongoing debate regarding Lean vs Six Sigma, its merits & which one should be followed while streamlining business processes and eliminating waste out of process.

Even among experts, both these approaches have their propagators and detractors who will debate endlessly and cite various situations in which one approach may produce better results.  While all of them are right, in my experience its the combination that yields higher profitability with consistency and stability.

Lean Six Sigma Methodology

Lean Six Sigma Methodology focuses on cutting out or minimizing non value added (NVA’s) and eliminate wastes out of process so that only steps that directly add value to the product and some critical steps that adds value to business are performed. Lean identifies value added steps from customers perspective.  It identifies it asking a simple question if customer would be willing to pay for it.  If yes, it is a value added steps else it could be NVA or waste. This method does leave a highly streamlined and profitable process in place that will flow smoothly and efficiently however, the problem that arises from it is a lack of quality. By completing value added activities quickly, without appropriate checks and controls nurtures an process prone to errors which then requires rework. This is another waste identified under Lean umbrella and this is there Six Sigma steps in to eliminate black noise/ special causes of variation and bring on business process optimization.  I have seen the best way is to streamline process through Lean methodology and to eliminate process defects sub six sigma projects be taken up for optimization.  It is crucial that while taking up Lean projects, statistical approach is not left completely out of context and used in sync.

The Six Sigma methodology emphasizes reducing the variation thus reducing defects or errors in a process. It focuses on  identifying variation in the types of data inputs to control the output.  To identify inputs to process you would need process experts using methods like Fish-Bone analysis done often by brainstorming exercise to do Root Cause Analysis to determine the source of errors. There are numerous examples of companies benefiting from six sigma implementation and achieving competitive edge in market.

We need to be careful about giving targets to employees about doing projects because with targets often for low hanging fruits also six sigma projects are taken up.  What I have noticed is the use of statistical approach with vast amount of data gathering, validation and statistical analysis when there was a practical solution available and known with or without a simpler analysis. This is a simple waste of resources.  While the results will still be positive for the organization, they could have saved more by scrutinizing projects.  Lean practitioners also would work a project and leave it sub-optimally improved don’t attack variability. This makes role of MBB a crucial one who will help organizations get maximum results through each and every process improvement project.  Thus it makes sense to have both Lean and Six Sigma projects should be mentored by MBB.

Author: Bhupinder Singh Pannu

Comments Off on Why Lean Six Sigma when Six Sigma Methodology exists?

What is Six Sigma?

By | 2016-08-17T08:54:01+00:00 January 13th, 2016|Quality Management, Six Sigma|

What is Six Sigma? This is the very first questions it comes to mind when someone asks about quality. At GlobalSkillup, we have thought about answering the very basic question. Go on to read more.

What is Six Sigma?

Sigma is a letter in the Greek Alphabet.  As a letter (∑), Sigma is used as a symbol for sums and series in which each term is computed from the previous one by adding (or subtracting).

More about Six Sigma

Six Sigma is a Business Management Strategy which was developed by Biill Smith who is also referred as father of Six Sigma.  He was working in Motorola,USA, when he developed this methodology/ strategy (in 1981).  Six Sigma is a methodology for continuous improvement using which process centering or variation between parts is controlled to bring process efficiency and reduce defects.  We can also refer this as problem solving technique using statistical approach.  It improves the quality of any process by identifying and removing the causes of defects and reducing variability.  When we say a process is six sigma, we mean process accuracy is 99.9997% and has an opportunity of only 3.4 defects per million.

What is Six Sigma

What is Six Sigma

Let us brief more detail about Six Sigma

The true meaning of Six Sigma is the center of the process is away from the nearest specification limit (USL or LSL) by six standard deviations/ Sigma of the process.  Six Sigma not just helps you improve your process performance by reducing cost of poor quality and cost of quality but also improves your business sales and thus improving revenue and profits by providing competitive edge to your company in enhancing customer satisfaction.  Higher sigma value for your process would indicate lower variation and thus producing fewer defects.  Once your confidence in the process goes up, you can reduce cost of quality by monitoring only statically important sample instead of entire lot.  Monitoring of sample is still required to catch increase in variation and ensure process stays on track.

How to get Six Sigma Certifications?

GlobalSkillup provides Six sigma certifications from the very basic Green belt to advanced Master Black belt training. Reach us out or visit this six sigma section for more details on the training’s and how to get your Six Sigma Certification.

Still looking for more details about Six Sigma? You may also find this section interesting to read on Six Sigma on Wikipedia.